Integrity & Reputation
Our Mission Statement:
1-Call Renovations is dedicated to honestly and ethically providing value-added home contracting services at fair and market competitive prices. Our pledge is to perform for our customers the highest level of quality construction utilizing the latest proven technologies and techniques. We strive to achieve customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes. 1-Call will always provide its employees with a safe working environment with avenues for growth in all areas. Together with our trusted network of professional certified trades (plumbers, electrician, etc.), 1-Call offers a complete one-stop solution for all of our customers’ needs.
In additions to strict adherence to our mission statement:
- 1-Call Renovations has been a member of the Better Business Bureau (BBB) since 2008.
- 1-Call always carries a minimum of $2,000,00 liability insurance coverage.
- We always maintain active registration with WORKSAFE BC (WCB) for our staff and customer protection.
- Up-to-date customer referrals are available for any new prospective customer if requested.
- 1-Call encourages all customers to review our services in any of our internet related marketing partners.
1-Call renovations always hires experienced and professional trades persons. Problems solving and resolution is one of our greatest strengths and is due to the wide range of skills and talents of our team. This translates to several advantages to our customers:
- Due to our wide range of in-house skills there are usually few sub-trade owners to pay.
- Our extensive experience, structured organizational processes and increased efficiency over the years means that our customers will always receive a high value for their investment.
- 1-Call Renovations is committed to learning new technologies and techniques and dedicated to always delivering the highest level of workmanship in everything we do.
- 1-Call staff are always the “go-to” people for all work accepted since we maintain responsibility for the project from start to finish.
- 1-Call will commit a dedicated team for each renovation and will work continuously until that project is complete. With few delays work time-frames and overall costs are reduced.
- Few sub-trades means less clutter and chance for damage from outside trades.
- All 1-Call staff are always clean cut and appropriately attired. Everyone is trained in maintaining professional work habits and respectful attitudes with each other and our customers.
- Our skill and attention to detail ensure that the final product always meets or exceeds customer expectation.